As part of our on-going review and directives from the UK Government for auction houses operating under COVID Tier restrictions, the following services offered by Gildings shall be affected.
As we are classed as non-essential retail, the premises are strictly closed for any member of the public - no facilities will be open other than for staff. All auctions shall be conducted as Online Only events, with no opportunity to view lots in advance. We continue to offer condition reports and additional images or videos for lots entered in any forthcoming auction.
Lots can still be collected via a "Click-and-Collect". This is via a timed appointment system, which clients can self-book via our Appointments feature on the Gildings website, or by calling the office on 01858 410414.
All invoices will need to be settled prior to arrival as there shall be no facility to pay at the saleroom. Invoices can be settled via the Gildings website, bank transfer, over the telephone, or via the saleroom.com's payment link (for Saleroom.com clients only).
On arrival at the site, please call the office to register your arrival and your lots will be brought to you in the loading bay area (or as directed). There will be no packaging available for common use so please ensure you have your own packing material.
In-house valuations are still affected as it is not going to be possible to sit with clients for a prolonged period whilst handling multiple items and objects. Where at all possible we ask clients to submit images via our website for an initial appraisal. If suitable for a future auction, we can arrange a time to drop the items off when restrictions are relaxed and it is safe to do so. We shall then inspect the items in person and confirm auction estimates and reserves in due course (items will be subject to a period of quarantine prior to handling). For certain items, such as jewellery, provisional estimates from images are not always possible. If it is the case that you cannot send images, or have items of jewellery to sell, do call us and one of the Valuers will be in contact to discuss how we might be able to assist.
Online valuations and image uploading is quick and easy and you do not need an account. Click here for Valuations
We are able to visit properties following strict guidelines and protocols for tradespeople and surveyors visiting homes under Lockdown, however, this service may be restricted to formal valuations for tax and probate purposes. In arranging an appointment for a visit by one of our valuers, you will be sent an outline of the procedures and protocols that we shall employ, and ask you to complete a COVID response form. If any member of the household is displaying symptoms, or have been told to isolate, please inform us immediately and we shall re-arrange the appointment for a later date.
As with Off-Site Valuations, our transport team are able to visit properties following strict guidelines and protocols for tradespeople and removal firms visiting homes under Lockdown. Having received the valuation documents and arranged a day and time for our team to be with you, you shall be sent an outline of the procedures and protocols that we shall employ, and what we expect you to prepare for at the property. If you have a pre-existing appointment arranged but wish to postpone to a later date, please do contact us. Equally, if any member of the household is displaying symptoms, or have been told to isolate, please inform us immediately and we shall re-arrange the appointment for a later date.